1 hour ticket response
We are dedicated to providing a quick and accurate reply to every helpdesk ticket posted by a user. Our trained client support staff representatives will review your problem and will think of the best solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, the average technical support ticket response time has proven to be 20 minutes.
A Top–Quality Client Care Service
Our customer care staff members have significant experience in the Linux cloud website hosting sphere and are trained enough to offer a fast solution to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the support ticket will be sent to a programmer or sysadmin for additional assistance.
An Intuitive Help Center Section
To help you find a quick hint on how to use a given service, we have incorporated a truly intuitive Help Center section in the Control Panel. You can browse through a broad collection of web hosting account administration articles and website administration articles, consult the F.A.Q. library or check our how–to video tutorials.