Technical Support Channels
A One–Hour Response Guarantee
Every single help request you send to us will be replied to within maximum 1 hour. In case your ticket or email calls for further assistance from an administrator, we will timely forward it and leave a note to let you know that your matter is being examined. If you take advantage of the Administration Services package, any of the services included there will be performed at a time of your liking.
An Excellent Customer Service
Our technical support team will be available to you 24–7 if you need assistance with our Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated hosting server. What is more if you require help handling all the routine administration tasks on your dedicated web hosting server, you can take advantage of our Administration Services package, which includes backup hard disk storage space, weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Our Control Panel has been preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most educational articles have video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each section of the Control Panel.