If you’re a site owner, a problem could always appear and it doesn’t automatically need to be connected with the web hosting service. For example, something might go wrong when you bring a web application up to date or some crucial content could be edited or deleted unintendedly. Irrespective of what the essence of the problem might be, you’ll have to touch base with the help desk staff and ask them to restore a backup or to assist you in solving the problem that you’re confronting. How fast they will do that will predetermine the amount of time that your websites will be unreachable. For specific sites such as social networks or online stores, a prolonged downtime too often equals lost users and cash. With that said, it is of principal importance that you use the services of a company that provides not only a very good technical support service, but also a quick one.