If you’re a site owner, a problem could always appear and it doesn’t automatically need to be connected with the web hosting service. For example, something might go wrong when you bring a web application up to date or some crucial content could be edited or deleted unintendedly. Irrespective of what the essence of the problem might be, you’ll have to touch base with the help desk staff and ask them to restore a backup or to assist you in solving the problem that you’re confronting. How fast they will do that will predetermine the amount of time that your websites will be unreachable. For specific sites such as social networks or online stores, a prolonged downtime too often equals lost users and cash. With that said, it is of principal importance that you use the services of a company that provides not only a very good technical support service, but also a quick one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to obtain an answer to an email or a helpdesk ticket. No matter when you get in touch with us, we will respond to you within less than one hour with any technical and sales questions you might have. In fact, our real reply time scarcely ever surpasses twenty to thirty minutes. Since we’re available 24 hours a day, you’ll always get support in a well-timed manner and we understand precisely how critical this is in the e-world. Shortly after you contact us, we’ll answer your queries. If you confront any technical complication, we will solve it instead of you, or we’ll provide you with all the needed information in case there is something that you have to do on your end.