If your website hosting company supplies live chat support, you will be able to speak with a representative in real-time and find out useful information or get a problem resolved promptly. The basic advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with Internet connection, so you won't pay any rates when you are in a different state or country. Furthermore, it is a lot easier to copy and paste details such as domains, usernames or error messages in other words details which are sometimes difficult to share with the other side over the phone. The live chat is also a considerably quicker solution to contact your hosting service provider's support crew as compared to using a ticketing system. What's more, when some situation requires a bit more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, which means that you won't waste time - something that's not possible when you're on the phone.
Live Chat Support in Cloud Website Hosting
We provide a live chat assistance service for all of the Linux cloud website hosting that we offer and we are able to support you with almost everything in real time. In case you don't have an account with us yet, we're able to give you more details about the plans to help you to choose the most suitable package. If you are an existing customer, we're able to assist you with any billing or general issue plus with a number of common tech problems, for example an e-mail address installation in a desktop e-mail client. If you cannot phone us for some reason or you're in some country where we don't have a local phone number, the live chat will be the best choice to contact us. Needless to say, some situations need additional time to investigate and test, which means that you will need to open a support ticket to our technicians, however, we will save your time and help you with lots of troubles on the chat.