If your website hosting company supplies live chat support, you will be able to speak with a representative in real-time and find out useful information or get a problem resolved promptly. The basic advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with Internet connection, so you won't pay any rates when you are in a different state or country. Furthermore, it is a lot easier to copy and paste details such as domains, usernames or error messages in other words details which are sometimes difficult to share with the other side over the phone. The live chat is also a considerably quicker solution to contact your hosting service provider's support crew as compared to using a ticketing system. What's more, when some situation requires a bit more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, which means that you won't waste time - something that's not possible when you're on the phone.