Integrated Ticketing System
What precisely is an integrated ticketing system and what are the pros of employing one? How is it different from other kinds of customer support?
If you have ordered a web hosting plan and you’ve got some questions about a particular function/feature, or in case you have run into some complication and you require support, you should be able to contact the respective client care team. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the most efficient way to deal with a problem most often is to post a ticket. This type of communication makes the responses sent by both parties simple to track and allows the customer support team representatives to escalate the problem in case, for instance, a sysadmin must become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to use at least 2 different accounts to get in touch with the support staff and to actually manage the hosting space. Constantly switching between the accounts could be a headache, not to mention the fact that it requires quite a lot of time for most web hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting
is not separate from the hosting account. It’s an indivisible part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any given time with just a few mouse clicks, without needing to leave your hosting account. The ticketing system features a quick-search box, so you can find practically any support ticket that you’ve posted in the past, if necessary. On top of that, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to deal with a particular issue even before you post a ticket. The ticket response time is maximum one hour, so you can receive prompt assistance at any particular moment and in case our tech support staff suggests that you should do something within your hosting account, you can do it straight away without needing to log out of the Hepsia Control Panel.