If you have ordered a web hosting plan and you’ve got some questions about a particular function/feature, or in case you have run into some complication and you require support, you should be able to contact the respective client care team. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the most efficient way to deal with a problem most often is to post a ticket. This type of communication makes the responses sent by both parties simple to track and allows the customer support team representatives to escalate the problem in case, for instance, a sysadmin must become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to use at least 2 different accounts to get in touch with the support staff and to actually manage the hosting space. Constantly switching between the accounts could be a headache, not to mention the fact that it requires quite a lot of time for most web hosting companies to reply to ticket requests.