The accessibility to the customer and tech support that a cloud website hosting company offers will tell you a lot about the services that they offer too. When you are allowed to use only e-mails and tickets, you have most likely discovered a reseller not the actual hosting supplier. When this is the case, you'll have to wait for several days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for additional assistance. If the supplier provides you with different options for communication with quick response time that are available anytime, they are most likely the top provider, not just a reseller. Which means that you'll enjoy prompt assistance and high quality support as they will have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally better to be able to communicate with your web hosting company directly via your favourite method of communication.
24/7 Customer Support in Cloud Website Hosting
We provide 24/7 billing, customer and technical support for all of our Linux cloud website hosting. Even if you are not our client yet and you have questions, we will give you a hand right away and supply you with the needed info, to give you a choice to make an informed decision when you get your new web hosting account. We're available at any time, including weekends and holidays, and we offer several options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have a couple of telephone numbers internationally, so you will be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days to get support for some task or issue, regardless of its complexity.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum answer time guarantee, you will enjoy lightning-fast support when you buy a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result every time you open a support ticket through your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the best option when the issue involved needs more time to be resolved or if it has to be given to our admins, as it is easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.